The Most Advanced

Omni-Channel Automation Platform

Automate conversations and customer service on WhatsApp - Instagram - Facebook Messenger - Telegram and Live Chat

All from one powerful platform.

Main Features:

📢Bulk WhatsApp, Segments & Broadcast Messaging:

Send bulk WhatsApp messages to targeted customer segments with precision and personalization at scale.

Create dynamic customer segments
Personalized bulk messaging
Ensure the right message reaches the right audience
Schedule campaigns for optimal timing

✅AI-Powered Customer Support ChatBot:
Our AI bot trained on your business data provides instant, personalized responses 24/7 with seamless handoff to human agents when needed.

Natural language understanding
Continuous learning from interactions
Integration with knowledge base
Sentiment analysis

✅Automated Workflows:

Seamlessly automate replies, triggers and workflows. Instantly handle customer queries with smart automation that learns from your business processes.

Simple workflow builder
Pre-built templates for common scenarios
Conditional logic for smart responses

✅Omni-Channel Team Inbox:

Manage all customer messages from WhatsApp, Instagram, Messenger and Telegram in one unified inbox with powerful collaboration tools for your team.

Centralized dashboard for all conversations
Assign conversations, add notes and tag contacts effortlessly.
Unlimited agents for seamless team collaboration
Performance analytics

✅AI Lead Qualification Bot:

Automatically engage and qualify leads with our intelligent assistant that asks the right questions and captures key details for your sales team.

Ask smart questions to qualify leads
Capture interest, budget, and timeline
Automatically update contact stages and tags
smooth bot-to-human handoff when needed.

💬LiveChat – All-in-One Chat Widget:

Boost engagement with branded chat widget that integrates all your communication channels seamlessly.

Seamless customer conversations
Integrates WhatsApp, Instagram, Messenger and Telegram

📞Smart Contact Management:

Organize and track all your customer interactions in a powerful yet intuitive dashboard designed for sales teams.

Organize all contacts in a single dashboard.
Assign tags for effective categorization and follow-up
Pipeline views to track leads

👥Team Member Management:

Efficiently distribute conversations among your team members with intelligent routing and collaboration tools.

Assign chats to team members efficiently.
Real-time team performance monitoring
Auto Round-Robin Chat Assignment

📊CSAT Score & Communication Reports:

Measure and optimize your customer service performance with detailed analytics and feedback scores.

Customer satisfaction (CSAT) scoring
Automated feedback collection
Message volume and response time tracking
Agent performance reports

✅Summary
SmartChats Include All Of The Following:

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✅Please Note✅
Should You Be Interested, You Can Choose Which Specific Functionalities You Want For Your Business. For Example - Having A Fully Functional AI-Powered Customer Support ChatBot System Together With Full Workflow Automation Across Your Entire Social Media Platforms: WhatsApp, Instagram, Facebook Messenger and Telegram.

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